Greenville Water / Renewable Water Resources

South Carolina

Cost of Service and Rate Methodology Analysis

RFC was engaged by both Greenville Water (GW) and Renewable Water Resources (ReWa) to examine the cost of service and rate methodology used to determine the billing and collection charges that GW assesses to ReWa and eight other utility entities for the billing services it provides. GW provides billing services to ReWa, the Berea Sewer District, six Sewer sub-districts, and the City of Greenville solid waste, and recovers the costs of these services through four different categories of billing and collection charges. The billing and collection charges assessed to ReWa and the other entities receiving billing and customer services were updated as part of GW’s 2009 cost of service and rate study performed by Black & Veatch. ReWa expressed concerns over the methodology used to calculate its updated billing and collection charge per quarterly bill.  To address ReWa’s concerns and identify an acceptable solution to move ahead, GW and ReWa, RFC examined the updated billing and collection charge calculation and facilitated several joint workshops related to the current methodology and process used to implement the updated charges. As another result of the analysis, RFC developed several alternative approaches to determining the billing and collection charges that the utilities are currently considering. The primary objective is for GW and ReWa to agree upon and implement the most acceptable and equitable approach in recovering the various levels of service that each of the utility entities receives from GW.     

EUM Assessment

Renewable Water Resources (ReWa), formerly known as Western Carolina Sewer Authority, is a progressive regional wastewater service provider that has planned or implemented many new initiatives over the past several years, including:

Senior leadership was aware of the Effective Utility Management (EUM) industry initiative and was interested in assuring that its planning process and on-going operations were consistent with EUM principles. Understanding that much of the day-to-day implementation of its efforts is directed and guided by its management team, ReWa asked RFC to develop and deliver an EUM training program for senior management, directors, and managers (a total of 23 people).

The objective of the EUM training project for ReWa was to provide EUM training to the ReWa management group that would enhance their understanding of EUM and provide them with management tools that will be helpful in:

RFC designed the EUM training using ReWa as its own case study.  As a result, not only did the ReWa management team learn about the EUM framework, they developed measures for ReWa, and actions that they will pursue relating to the 10 Attributes and 5 Keys to Management Success.  The training included:

The results and benefits of the project included: