Mr. Garrison has more than 20 years of senior executive-level experience leading, consulting with, and regulating water and wastewater utilities of all sizes, both public and private. He combines over 12 years of hands-on experience as former General Manager of a regional utility and as a current board member of two water and wastewater utilities, with an additional 15 years of consulting experience advising several of the largest and best known utilities in the U.S., the U.S. Agency for International Development (USAID), and several foreign governments on asset and utility management, staffing, operations and maintenance practices, and organizational strategy. Mr. Garrison has extensive knowledge of advanced O&M practices (RCM, Predictive Maintenance, CMMS, etc.), utility management techniques (Lean Six Sigma, conflict resolution, negotiation strategy, etc.), and change management frameworks (from Kotter, Lewin, Garvin, etc.).
Mr. Garrison has a history of seeking challenging assignments where he can apply his extensive utility experience and multi-disciplinary education in management, economics and engineering to complex problems. At the young age of 24, he became the General Manager of a failing New England utility that was teetering on the edge of financial insolvency. With the help of several new staff, he turned the organization around into an award winning organization in less than 5 years. At the time he was hired, Mr. Garrison was the youngest utility director of a utility serving over 10,000 people in the U.S. He has worked internationally, helping the governments of Afghanistan, Jordan, Guam, and Mozambique implement utility management practices at the national level, while simultaneously assisting various agencies with the implementation of more than $500 million in infrastructure and programmatic spending. In addition, he has assisted well-known utility organizations in the U.S. like Boston Water and Sewer Commission, New York City DEP, Denver Water, Philadelphia Water, and PRASA (Puerto Rico) solve complex management and infrastructure strategic challenges.
Mr. Garrison is currently the Chair of the AWWA’s Strategic Management Practices Committee, and he is working with a small team to re-write the AWWA M5 Utility Management Manual − the industry guide for utility management practices. Mr. Garrison’s specialties include performance improvement (performance indicators, benchmarking, etc.), operations and maintenance practice enhancement, and implementing advanced Asset Management.
Mr. Garrison has an MPA from the University of Maine.