Performance Measurement & Benchmarking

Public organizations used to be the silent servants, providing effective and vital services while keeping a low profile. Today, things are different. Stakeholders want to hear what you’re doing and how you’re doing it. They want to see they’re getting good value for their money and that you’re providing the services that they want. Raftelis can help provide the tools to showcase your organization’s accomplishments, and highlight opportunities to achieve even greater success.

Be high profile

Identify key areas that influence performance and develop the tools to see how your organization measures up against your peers

Metrics and Beyond

Raftelis works with hundreds of utilities and public-sector agencies across the country and helps write the industry guidance on performance management. In addition, we conduct and develop many of the water and wastewater industry’s leading surveys that provide key benchmarking data for utilities across the country, like the AWWA/Raftelis Water and Wastewater Rate Survey and the Association of Metropolitan Water Agencies’ (AMWA) Insight Utility Financial Information Database.

We can show you how your practices and metrics compare to both neighboring peers and national benchmarks. Your organization will understand its strengths and where its greatest opportunities to enhance performance lie, as well as the practices that others employ to Succeed.

Successful performance measurement means looking beyond the numbers (metrics) to the underlying practices. Raftelis can assess your operation, and compare it to best practices and those of peer organizations. We can then help you develop enhanced practices and set appropriate goals and metrics. You will know where you are now, where you need to be, and the practices that will move you in the right direction.

We Have the Right Tools

We were involved in drafting much of the leading guidance on management and financial topics in the industry, and our solutions incorporate the latest information available. We combine the best elements of frameworks like APWA’s Self-Assessment and Effective Utility Management (EUM) with recognized approaches from the business world, such as Lean Six Sigma and those of the American Society for Quality (ASQ).

Raftelis also develops applications to help our clients measure and compare their performance. These tools help to keep track of progress towards meeting performance goals and to ensure you stay on track.

Performance on Display

Why hide the good things that you’re doing for your customers? Show them to gain the trust and support needed to tackle your toughest challenges. Raftelis can help you communicate effectively with customers and other stakeholders.