Raftelis has extensive experience and expertise in the development and implementation of stormwater management programs, solid waste programs, and other utility services. We have executed a wide range of analytical and evaluative projects, including policy development, process development, data management, and public stakeholder process implementation. For clients just starting to differentiate service delivery to those with well-established programs aiming to improve service delivery, fee structures, or customer service, our staff have helped many utilities evaluate alternative policies, benchmark their programs and policies, document and improve business processes, and develop and implement new programs.
Program Development and Support
An important aspect of program development is defining exactly which historic and future activities are included in a particular program. For some of these programs, and stormwater in particular, services are provided in a distributed manner by different departments, unlike most other government activities, such as transportation or fire protection. For these and other challenges, such as determining appropriate levels of service for non-metered services from solid waste to stormwater, Raftelis has used a variety of approaches to help clients define these services for estimating costs and new utility development.
Raftelis also assists with regulatory compliance by supporting client interaction with regulators, developing permit-based programs and activity timelines, and performing compliance activities such as public involvement and outreach.
Putting Plans Into Action
A solution is only effective as its actual implementation. Raftelis has implemented many fees and rates for large and small local governments, with a variety of billing methods in communities with different concerns, varying data quality, and differing goals for funding structures and incentives. One of our particular strengths is in developing processes and software that will enable billing for non-metered services on legacy utility and tax billing systems.
Raftelis also specializes in assisting with customer and public relations during utility development, implementation, and post-go live periods with our expertise in public outreach, stakeholder facilitation, and customer service provision.