Raftelis has extensive experience and expertise in the development and implementation of utility and municipal service programs, ranging from setting up a stormwater or solid waste utility to affordability programs. We have completed a wide range of analytical and evaluative projects, including policy development, process development, data management, and public stakeholder process implementation. We can help you meet and exceed expectations for organizational and operations optimization, and plan and implement effective management strategies to ensure long-term success of your programs.
Whether spurred by regulatory requirements or local concerns many local governments are faced with growing stormwater infrastructure maintenance and rehabilitation needs and meeting increasingly stringent water quality requirements. Raftelis can help municipalities and management districts develop stable funding strategies to serve customers over the long term. Our services range from setting up new utilities and fees to modifying existing rate structures accounting for stormwater cost drivers to assisting local governments with integrating bond funding into long-term plans and bond sales.
Raftelis helps municipalities and management districts develop funding approaches that are tailored to local stormwater needs. Whether you are just starting to differentiate stormwater service delivery from street maintenance or water/wastewater or you have a well-established stormwater program and are aiming to improve service delivery, fee structures, or customer service, Raftelis can help evaluate alternative policies, benchmark stormwater programs and policies, document and improve business processes, and develop and implement new programs.
Raftelis has repeatedly and successfully implemented stormwater fees for large and small local governments, with a variety of billing methods in communities with different concerns, varying data quality, and differing goals for funding structures and incentives. One of Raftelis’ particular strengths is in developing processes and software that enable stormwater billing on legacy utility and tax billing systems.
We also work with local government counsel on the development of ordinances that authorize or update existing stormwater utility policies.
An important aspect of program development is defining exactly which historic and future activities are included in a particular program. For some of these programs, and stormwater in particular, services are provided in a distributed manner by different departments, unlike most other government activities, such as transportation or fire protection. For these and other challenges, such as determining appropriate levels of service for non-metered services from solid waste to stormwater, Raftelis has used a variety of approaches to help clients define these services for estimating costs and new utility development.
Raftelis also assists with regulatory compliance by supporting client interaction with regulators, developing permit-based programs and activity timelines, and performing compliance activities such as public involvement and outreach.
Raftelis also specializes in assisting with customer and public relations during utility development, implementation, and post-go live periods with our expertise in public outreach, stakeholder facilitation, and customer service provision.