Getting the most out of your technology
A great deal of value can be uncovered by mapping current business processes as they exist within the utility organization and comparing these processes to industry best practices. Process maps can uncover minor disconnects in communication or understanding that may result in lost time or revenue. Raftelis staff have worked closely with utility staff at all levels of an organization to understand how jobs are performed on a daily and annual basis. By interviewing staff and understanding their needs and challenges, we can suggest holistic modifications to processes to improve individual and organizational effectiveness.