Business process development

Local governments and utilities invest significantly in technology, but sometimes it is difficult to put the technology that you have available to its best use. We help you take a step back and assess how effectively you are employing your information resources and if there are more efficient paths leading to the same or improved results. Our team can help improve communication between teams and develop transparent procedures for achieving business goals. We can teach staff how to better use their tools and provide targeted support that combines technical knowledge with subject matter expertise.

Process Mapping

A great deal of value can be uncovered by mapping current business processes as they exist within your organization and comparing these processes to industry best practices. Process maps can uncover minor disconnects in communication or understanding that may result in lost time or revenue. We have worked closely with local government and utility staff at all levels to understand how jobs are performed on a daily and annual basis. By interviewing staff and understanding their needs and challenges, we can suggest holistic modifications to processes to improve individual and organizational effectiveness.

Technology Capabilities
All Capabilities