Process Improvement and Innovation Course

January 31-February 3, 2023 | July 18-21, 2023 | October 24-27, 2023

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Course Content

Building understanding and support for a major change, large project, or shift in policy usually requires more than communication. For the best possible outcome, agencies need to engage with their stakeholders and offer opportunities to provide information and receive input. The public meeting, done town-hall-style is rarely successful or an effective way to enable honest discourse or receive useful input. There are several more effective ways that provide agencies quality input they can consider and potentially act on, and provide stakeholders truly meaningful opportunities to be heard.

Using guidance and teachings from the International Association of Public Participation (IAP2), workshop participants will learn will explore (1) When and why to engage your stakeholders and (2) How to engage your stakeholders in a variety of ways that ensure broad and diverse participation from your community and meaningful input. Learning objectives include:

This workshop is structured with equal parts direct instruction and individual as well as group activities.

Who Should Apply?

Local government and utility staff responsible for large projects, policy changes, or rate/fee increases City or County Managers, Department leads, PIOs, Community Relations and Communications Specialists, and Program Managers.

Program Length and Dates

6-hour program | April 21, 2023 |  September 22, 2023

Continuing Education Units (CEUs)

0.6 CEUs |You may be awarded CEUs/PDHs for RPA training programs by your licensing or credentialing organization. RPA grants Continuing Education Units (CEUs) for this course at a rate of 1 CEU for 10 contact hours. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization before registering for any continuing education credit program.


$375 | Create your own Strategic Communications mini boot camp! Choose three or more Strategic Communications courses offered in the same week and receive a discount. For more information about this opportunity, contact Jennifer Teal at  

Note: Participants are responsible for their own expenses. Discounted hotel rates are available for out-of-town participants.  


Raftelis Performance Academy Cincinnati Training Center:
19 Garfield Place, Suite 500
Cincinnati, OH 45202