Crisis and Risk Communication Training

April 20, 2023 | September 21, 2023

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Course Content

They say trust comes in on foot and leaves in a taxi, and this can be true for many organizations in crisis. Communication (first, frequent, and full) is the key to maintaining trust and making it through a crisis with your reputation and relationships intact.

This workshop will cover key elements of a crisis plan and how to communicate with audiences who are highly emotional, turning fear into faith and trust. Learning objectives include:

The workshop is structured with equal parts direct instruction and individual as well as group activities.

Who Should Apply?

Local government and utility staff responsible for communications and outreach during a crisis, including: City or County Managers, Department leads, PIOs, Community Relations and Communications Specialists, and Program Managers.

Program Length and Dates

1-day program |April 20, 2023 |  September 21, 2023

Continuing Education Units (CEUs)

0.8 CEUs | You may be awarded CEUs/PDHs for RPA training programs by your licensing or credentialing organization. RPA grants Continuing Education Units (CEUs) for this course at a rate of 1 CEU for 10 contact hours. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization before registering for any continuing education credit program. 


$375 | Create your own Strategic Communications mini boot camp! Choose three or more Strategic Communications courses offered in the same week and receive a discount. For more information about this opportunity, contact Jennifer Teal at  

Note: Participants are responsible for their own expenses. Discounted hotel rates are available for out-of-town participants.  


Raftelis Performance Academy Cincinnati Training Center:
19 Garfield Place, Suite 500
Cincinnati, OH 45202