Samantha Villegas, Principal Consultant (Email)
We’re excited to share an article from WE&T authored by Raftelis staff member Samantha Villegas, APR entitled “The MCL-ephant in the Room.” Check out the article here.
The public sector must be putting language accessibility at the top of its communications priorities. Translating material takes time and adds cost to already strapped budgets. Many are turning to Artificial Intelligence (AI) tools to get it done, with mixed results.
The issue of PFAS (per- and polyfluoroalkyl substances), often referred to as “forever chemicals,” has gained national attention due to recent regulatory actions by the EPA. These developments have placed PFAS at the forefront of capital planning for many utilities and local governments.
When you think about it, water quality is a water systems’ essential function. What if customers don’t see the report? Or they see it but don’t read it? Or they read it, but don’t understand it? Did it fulfill its mission of building consumer confidence in their tap water?
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