The City of Charleston, South Carolina, is seeking a seasoned Chief Information Officer (CIO) to lead its Information Technology (IT) Department at a pivotal time of transition. The City is looking for a collaborative and visionary leader, a working CIO that will build upon a strong foundation of responsive day-to-day service and skilled staff while guiding the City through its next phase of digital transformation. This role offers the opportunity to design and implement citywide technology strategies that improve operations, strengthen cybersecurity, integrate AI where appropriate, and enhance services for both residents and employees.
Reporting directly to the Chief of Staff, the CIO oversees all aspects of Charleston’s IT infrastructure, including networks, servers, enterprise systems, GIS, and cybersecurity. The CIO will lead a dedicated team of IT professionals across areas such as help desk operations, hardware and software management, further and accelerated adoption of Workday, and specialized departmental systems, while also assessing the current and future needs of the department, addressing critical vacancies, and supporting employee development. The position also manages the City’s IT budget and serves as a trusted partner to department heads, aligning technology with organizational goals, and ensuring that new initiatives – such as Freedom of Information Act software, recreation management systems, and Capital Project IT integration – are delivered efficiently. The CIO works closely with peers across the organization to ensure IT is proactive, not reactive, and to position technology as a driver of innovation and customer service.
The City seeks an adaptable, forward-thinking leader with deep expertise in digital transformation, cybersecurity, and public-sector IT, who brings strong interpersonal skills and a commitment to servant leadership. The next CIO will not only ensure Charleston’s technological infrastructure remains reliable and secure but will also help shape the City’s future by leveraging innovation and emerging technologies to support growth, resilience, and exceptional public service.
Priorities
• Build strong relationships with IT staff, City leadership, and department directors, fostering collaboration, trust, and a shared understanding of technology needs across the organization.
• Conduct a comprehensive assessment of existing IT systems, infrastructure, and staffing and establish a clear roadmap for modernization, efficiency, and future growth.
• Develop a three-to-five-year IT strategic plan that embraces innovation, explores the use of AI, considers resilience, and aligns with the City’s broader goals and service priorities.
• Strengthen cybersecurity and risk management practices, formalize IT governance, and ensure organizational readiness for emergencies and business continuity.
• Enhance Citywide connectivity by improving Wi-Fi access in municipal facilities (indoor and outdoor) and advancing solutions for public Wi-Fi availability.
• Lead digital transformation efforts by creating an inventory of software systems, optimizing existing tools like Workday, and identifying opportunities to streamline services and enhance resident-facing platforms.
• Support and advocate for IT staff by filling critical vacancies, reviewing job descriptions, and fostering professional development and training to expand the team’s capacity.
• Work closely with Capital Project teams and departments to ensure new facilities and specialized systems are designed, implemented, and supported with reliable technology infrastructure.
• Champion a proactive, service-oriented culture within IT that emphasizes responsiveness, innovation, and the ability to anticipate and meet the evolving needs of the City and its community.
The Successful Candidate
The next Chief Information Officer (CIO) for the City of Charleston will be a collaborative, forward-thinking, and working leader who embraces innovation while ensuring the delivery of reliable, day-to-day IT services. The ideal candidate will be a seasoned IT professional with a strong background in government or public-sector technology, who understands both the technical and cultural challenges of implementing change in a diverse, historic, and service-driven organization. With exceptional communication skills, the CIO will engage effectively with City leadership, department directors, staff, and external partners – articulating a clear vision, building trust, and ensuring transparency in decision-making.
The successful candidate will bring proven experience in digital transformation, cybersecurity, IT governance, and enterprise systems management, with a demonstrated ability to modernize infrastructure, streamline software across complex organizations, and keep the staff and organization aware of growing AI trends and tools that may assist with increased organizational efficiency and effectiveness. Knowledge of best practices in areas such as cloud computing, risk management, public Wi-Fi deployment, GIS, and ERP implementation are critical. Just as importantly, the CIO will recognize ITs role as a support department, ensuring technology solutions meet the current and future operational needs of Public Safety, Public Works, Finance, Recreation, and other City services.
The ideal CIO will be a working servant leader who motivates and advocates for staff. The next CIO will foster professional development, fill critical vacancies, and create a collaborative team environment. This individual will be a strategic thinker and proactive problem-solver who embraces innovation, including emerging technologies such as artificial intelligence, while remaining grounded in cybersecurity and fiscal responsibility. A model of integrity, adaptability, and accountability, the next CIO will guide Charleston’s IT Department to be both a trusted partner and a driver of innovation, ensuring the City’s systems and services are equipped to support residents, employees, and the community well into the future.
Qualifications
Minimum requirements include a bachelor’s degree in information technology, computer science, management information systems, business or public administration, or a closely related field, or any combination of education and experience equivalent to a bachelor’s degree. Ten years of progressively responsible experience in information technology management. This experience should include broad exposure to IT operations such as infrastructure, applications, cybersecurity, GIS, and digital transformation initiatives. At least five years of administrative and supervisory experience leading professional IT staff is also required.
Preferred qualifications include a master’s degree in information technology, computer science, business or public administration, or a related field; at least five years of experience in a public sector setting; and demonstrated success leading IT modernization and digital transformation initiatives. Direct experience with Workday implementation, adoption, and sustainment. Certifications such as Certified Information Systems Security Professional, Project Management Professional, or Certified Government Chief Information Officer are highly desirable.
Inside The Organization
The City of Charleston, South Carolina, operates under the Mayor–Council form of municipal government. The Mayor, elected to a four-year term, serves full-time as the City’s Chief Executive Officer. The Mayor and twelve part-time City Councilmembers, elected from single-member districts to staggered four-year terms, comprise the legislative body. The Mayor presides over Council meetings and casts votes equal to those of Councilmembers but does not hold veto power.
The City’s mission is to preserve and enhance the quality of life of its citizens. Its values emphasize respect for diversity, public safety, high-quality services, stewardship of natural and built resources, and strong regional partnerships. Charleston envisions itself as the most livable city in the world – innovative while honoring its history and culture, and sustaining a broad-based economy rooted in tourism, technology, higher education, maritime activities, and small businesses.
For FY 2024, Charleston approved a total adopted budget of approximately $269 million across all funds.
Inside the Department
The Department of Information Technology is the City’s centralized provider of technology leadership, innovation, and support. The CIO serves as both department director and the City’s chief technology advisor. The department is composed of three divisions – Information Systems, Geographic Information Systems (GIS), and Telecommunications – with workgroups covering network, PC support, systems administration, systems development, and project management.
The IT Department’s is supported by 34 authorized FTEs. The department’s mission is to provide innovative, contemporary, and accessible technology in computing, media, geographic information, and telecommunications, in accordance with the City’s goals and objectives.
The Community
Nestled on the South Carolina coast, Charleston is a city steeped in history, culture, and charm. Known as the “Holy City” for its historic churches and skyline dotted with steeples, Charleston is a vibrant coastal hub with a thriving community and a rich heritage. Located midway between Savannah, Georgia, and Myrtle Beach, South Carolina, Charleston offers easy access to major metropolitan areas while retaining its own unique character. The City’s coastal location provides stunning waterfront views, a mild climate, and numerous beaches, including the picturesque shores of Folly Beach and Isle of Palms.
Home to approximately 150,000 residents, Charleston is part of a larger metropolitan area with over 800,000 people. The City prides itself on its welcoming, diverse community that blends long-standing traditions with a modern, inclusive outlook. Charleston boasts top-rated public and private schools, as well as prestigious institutions like the College of Charleston and The Citadel. The City’s historic neighborhoods, including the French Quarter and South of Broad, are complemented by newer developments in areas like Daniel Island and West Ashley, offering options for every lifestyle.
A cultural hub of the South, Charleston is celebrated for its vibrant arts scene. From the world-renowned Spoleto Festival USA to local galleries and theaters, the City offers endless opportunities to explore music, visual arts, and performing arts. Its culinary reputation is equally impressive, with award-winning chefs and an emphasis on Lowcountry cuisine. Charleston provides ample opportunities for outdoor enthusiasts, with beautiful parks like Hampton Park, Waterfront Park, and the expansive West Ashley Greenway. Residents enjoy kayaking, boating, fishing, and cycling, as well as access to the stunning landscapes of nearby state parks and national wildlife refuges.
Founded in 1670, Charleston is one of America’s oldest cities, with cobblestone streets, historic homes, and iconic landmarks like Fort Sumter, where the first shots of the Civil War were fired. Preservation efforts have kept Charleston’s historic charm intact, making it a living museum of American history. Charleston’s economy is driven by a mix of industries, including tourism, aerospace, automotive manufacturing, technology, and healthcare. Major employers like Boeing, MUSC Health, and the Charleston International Airport contribute to a robust local economy, making it an attractive destination for businesses and professionals alike.
Charleston is frequently recognized as one of the best cities in the U.S., earning accolades for its quality of life, friendliness, and overall charm. With its rich blend of history, culture, and modern amenities, Charleston offers an unparalleled living experience for residents and visitors alike. Whether you are drawn by the City’s storied past, its vibrant present, or its promising future, Charleston is a community where tradition and innovation come together to create something truly extraordinary.
Compensation and Benefits
The expected hiring range is $135,000 -$223,000, depending on qualifications, with an excellent benefits package.
How to Apply
Applications will be accepted electronically by Raftelis. Applicants complete a brief online form and are prompted to provide a cover letter and resume. The position will be open until filled with a first review of applications beginning October 27, 2025.
Questions
Please direct questions to Pamela Wideman at pwideman@raftelis.com and Kelsey Batt at kbatt@raftelis.com.
