Master of Public Administration – University of North Carolina at Chapel Hill (1978); Bachelor of Arts in History – Lenoir-Rhyne College (1973)
Doug joined Raftelis after more than 35 years of management experience with public utilities and local government. Prior to joining Raftelis, Doug served as Director of Charlotte-Mecklenburg Utilities (now Charlotte Water) for 16 years. His service in this position was marked by implementation of a major capital improvements program, financial modeling that led to AAA credit ratings from three rating agencies, technology advancements that improved efficiency, implementation of sustainable strategies in buildings and operations, and championing employee involvement and mentoring throughout the organization. He has also served as City Manager in two cities that provided a full range of public services including water, sewer, electricity, and stormwater. A frequent lecturer at professional associations and academic institutions, Doug has been an avid promoter of the value of public service and the ability of public organizations to operate using state of the art business practices. Since joining Raftelis, he has provided a variety of services for financial and management consulting engagements including facilitating stakeholder and public involvement, strategic plan development, workshop facilitation, organizational assessment (related to governance, finance, management, and operations). Doug also co-authored a chapter entitled, “The First Step: Establishing a Strong Utility Management Foundation,” for the Fourth Edition of the industry guidebook, Water and Wastewater Finance and Pricing: The Changing Landscape.