Process Improvement and Innovation Course

December 12-15, 2023 (See details below about early bird pricing and final registration date)

Register NowArrow Icon for Arrow Button

Course Content

Utilities and local governments are constantly called upon to do “more with less” while facing many similar issues – aging infrastructure, tight budgets, legacy technology systems, staff that are stretched thin, and customers, taxpayers, and ratepayers that demand innovation and accountability. The Lean, Six Sigma, and Change Management disciplines provide useful tools and techniques for streamlining processes and innovation, but are geared toward private, for-profit businesses.

The Process Improvement and Innovation program developed by the RPA is specifically designed to equip utility and local government staff with specifically tailored tools and techniques to improve operations and solve organizational issues, without the jargon. The Process Improvement and Innovation program is centered around the Process Improvement Cycle, which focuses on three phases: planning, innovating, and sustaining.

Through a mix of direct instruction and hands-on activities, participants will learn and apply process improvement skills using such tools as root cause analysis, gap analysis, process mapping, and addressing equity in process improvement. Innovation concepts and tools will include creative problem-solving techniques such as behavioral insights, and “yes, and” thinking.

All course participants will receive a Process Improvement and Innovation toolkit, a useful reference guide with step-by-step instructions for each of the tools and techniques covered during the program as well as access to a set of electronic templates for their use after the conclusion of the program. Participants who successfully complete the end-of-class learning assessment will earn the RPA Process Improvement and Innovation Certification.

Who Should Apply?

Current and emerging leaders working in utility and local government organizations, who have the interest and authority to lead process improvement and innovation projects. 

Course Length

4-day program

Course Dates

Continuing Education Units (CEUs)

3.0 CEUs | You may be awarded CEUs/PDHs for RPA training programs by your licensing or credentialing organization. RPA grants CEUs for this course at a rate of 1 CEU for 10 contact hours. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization before registering for any continuing education credit program. 


$1500 (includes lunches)

Note: Participants are responsible for their own expenses. Discounted hotel rates are available for out-of-town participants.  

Scholarships are available – contact Jennifer Teal at for more information.


Raftelis Performance Academy Cincinnati Training Center:
19 Garfield Place, Suite 500
Cincinnati, OH 45202