Our 2023 Course Schedule is live! Each of the courses listed below will be offered at the Raftelis Performance Academy facility in Cincinnati in 2023, and can also be customized and provided on-site to meet your specific training needs. For questions about registration or custom training options, contact Jennifer Teal at email@example.com.
Local governments and utilities across the country face many similar issues – aging infrastructure, tight budgets, legacy technology systems and processes, staff that are stretched thin, and customers, taxpayers, and ratepayers that demand innovation and accountability. Addressing these challenges requires organizational talent and capacity for process improvement and innovation. This program provides participants with the opportunity to learn and practice process improvement and innovation concepts and techniques that are rooted in the disciplines of Lean, Six Sigma, and Change Management and that are specifically tailored to the unique needs and challenges of utilities and local governments. Participants who complete the Process Improvement and Innovation course will be equipped to apply their new knowledge and skills immediately, and those who successfully complete the end-of-class learning assessment will earn the RPA Process Improvement and Innovation Certification.
The Raftelis Performance Academy’s Transformative Local Government Leaders program is designed to invigorate local government leaders and immerse them in innovative local government-specific leadership thinking, visioning, communication, and organizational change management. This program uses the power of collaboration to fast-track learning using shared experiences, connection building, and information sharing.
The Raftelis Performance Academy’s Transformative Utility Leaders program is designed to invigorate utility leaders and immerse them in innovative utility-specific leadership thinking, visioning, communication, and organizational change management. This program uses the power of collaboration and hands-on activities to fast-track learning using shared experiences, connection building, and information sharing.
This workshop is based on the premise that local government leaders hold core values such as fairness, responsibility, accountability, and equity. Despite these core values, inequities arise within public organizations and within communities. Across the nation, inequities exist in income, health care, educational attainment, wealth, employment, incarceration, and voter disenfranchisement among others. This workshop explores the individual and structural barriers to creating organizations and community outcomes that are consistent with the public service values of local government professionals.
Create your own Strategic Communications mini boot camp! Choose three or more Strategic Communications courses offered in the same week and receive a discount, or choose the Strategic Communications Boot Camp shown below for the full five-course program. For more information about this opportunity, contact Jennifer Teal at firstname.lastname@example.org.
This bootcamp bundles all five of our individual strategic communications courses to provide you with a comprehensive program to enhance your skills. The workshop is highly interactive with a mix of direct instruction, individual and group exercises, using a workbook participants can take home with them.
Are you communicating with your stakeholders, but you still find that messages aren’t getting through? How do you know what’s working and what isn’t? This half-day workshop will provide participants with the tools and techniques for comprehensively assessing their communications and outreach program, so they come away knowing exactly what to look for and how to measure success.
When it comes to communications and outreach, many organizations jump straight to execution, then wonder why their efforts aren’t fruitful. In this full-day workshop, participants will learn an industry-best practice approach for transforming their tactical execution into a strategic communications plan, which will yield them success they can measure and build on.
If you have ever used the phrase “dealing with the media” to describe your feelings about or your relationship with your local media, this session is for you. Traditional media continues to provide one of the most credible ways an organization can reach its customers to build their understanding of; trust in; and support for your programs and projects. In this session we will debunk the myths many have about how to get a story placed, while also sharing several tips to help you experience the magic of that often elusive positive placement through effective interviewing, pitching, and follow up. Attendees will come away from the session knowing how to pitch like a pro and master the on-camera interview.
No organization is immune to crisis. It is not a matter of “if” but “when.” A crisis can make or break an organization’s reputation, so knowing what to do, in what order, and more importantly, how to communicate through it is essential to making it through a crisis effectively. In this very interactive training, participants will learn two key things: (1) How to develop a useful and customized crisis communication plan to serve them through a variety of scenarios and (2) What and how to communicate through a crisis to establish your organization as trusted experts and to alleviate fear.
When it comes to major projects or policy changes, which may include higher rates and fees, one-way communication is rarely enough. For the best possible outcome, agencies need to engage with their stakeholders and offer opportunities to provide information and receive input. Oftentimes, agencies use a town hall-style public meeting, but this is rarely an effective technique to build understanding, trust and support for a new initiative. This 3/4-day session will cover why engagement must be a part of any major change that affects stakeholders and teaches several effective techniques for engaging diverse audiences, both online and in person.