Raftelis Webinars: Exploring Delinquencies – Utilities’ Stories

November 19, 2020

December 8, 2020
2:00 pm (ET)
Duration: 1 hour

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Last spring nearly 90% of water and wastewater utilities vowed to keep the water flowing, even if utility bills went unpaid. Whether through state, local government, or individual utility action, this decision had an impact.

This past summer, Raftelis surveyed water and wastewater utilities across the country. We gained insights into trends in delinquency, impacts on utility revenues, and most importantly, how utilities have reacted to growing numbers of delinquent accounts—offering customer assistance, reinstating shut-offs, and communicating with customers.

Join us as we review the survey results with leaders from the Association of Metropolitan Water Agencies and the National Association of Clean Water Agencies, and share experiences that can help you navigate your own journey. You’ll learn:

  • How your utility compares to others in terms of account delinquency and revenue impacts
  • What other utilities are doing to create new customer assistance offerings and/or adapt their existing offerings
  • What other utilities have experienced in terms of changes in production and consumption
  • How other utilities have adjusted operations in response to the pandemic