The firm was engaged by the City of Carbondale (City) to complete an organizational and management review of all City departments. Due to diminishing state revenues and a decline in the student population at a major state university located in the City, Carbondale was facing economic uncertainty. The study helped to solidify the organization and build on its existing assets to meet these challenges. Detailed staffing and workload analyses were conducted for the police and fire departments. The review of the fire department staffing included an assessment of the City’s reliance on volunteer firefighters and an assessment of the use of a fully paid-on-call department. The City again hired the firm in 2020 to perform a workload analysis of the Police Department.
