Process Improvement and Innovation
Learn and practice process improvement and innovation concepts and techniques that are rooted in the disciplines of Lean, Six Sigma, and Change Management and that are specifically tailored to the needs and challenges of utilities and local governments. Participants who complete the Process Improvement and Innovation course will be equipped to apply their new knowledge and skills immediately, and those who successfully complete the end-of-class clearing assessment will earn the RPA Process Improvement and Innovation Certification. More information here.
Transformative Local Government and Utility Leaders
RPA designed its Transformative Local Government Leaders and Transformative Utility Leaders programs to invigorate existing and emerging leaders and immerse them in innovative industry-specific leadership thinking, visioning, communication, innovation, and organizational change management concepts. These programs use the power of collaboration to fast-track learning by using shared experiences, connection building, and information sharing. More information here.
Outstanding Customer Service
This customizable program connects employees with the organization’s mission and values related to outstanding customer service. Participants explore the importance of outstanding customer service in the public sector, learn the attributes of outstanding customer service, and practice techniques for de-escalating difficult customer interactions. More information here.
Effective Facilitation
Drawing on decades of professional facilitation expertise, RPA has designed the Effective Facilitation program to equip participants with the tools and knowledge necessary to plan and facilitate effective organizational and community meetings and encourage broad participation and engagement.
