Taking Your Utility to the Next Level in Five Steps

Doing more with less is the reality for today’s water and wastewater utilities. Amid increasing regulations, increasing public expectations, and an ever-increasing list of emerging contaminants, public utilities are working to maintain their affordable services while protecting public health and the environment with very little financial wiggle room. To meet these challenges, which often require new skills and competencies, and even more important, new thinking, utilities must ensure they are doing these five things well.