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Technology / Custom software solutions

Custom software solutions

Custom software empowers you to interact with your data and customers in a more accessible way. Our application development staff has designed and implemented customer service, billing, GIS, financial, performance, and other applications across web, mobile, and desktop platforms to help support a variety of business objectives.

Tools of the Trade

Custom software helps users do their work more efficiently, have greater access to the data that matter to them, and communicate more clearly with stakeholders. We combine in-depth knowledge of utilities, local governments, and finance with strong technology skills to provide a tailored solution to meet your needs.

We have successfully implemented software solutions for local governments and utilities using methods that limit risk and ensure the final product blends the desired functionality with ease-of-use. Our products are used to bill millions of dollars of utility charges and fees annually, process thousands of affordability program applications, and communicate performance metrics both internally and to the public. Our software has empowered our clients to be more responsive, more transparent, and more accurate across all functions.

Case Studies

Philadelphia Water Department

Since 2014, Raftelis has been engaged by Philadelphia Water Department (PWD) on a long-term contract to provide financial and management consulting services. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case. Raftelis was also engaged by PWD to provide program recommendations and assist in the implementation and rollout of the Tiered Assistance Program (TAP) plan. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case.
Case Studies

Northeast Ohio Regional Sewer District

Raftelis has provided alternative rate structure analyses and comprehensive financial planning services dating as far back as 2005.
Case Studies

Pittsburgh Water and Sewer Authority

Pittsburgh Water and Sewer Authority (PWSA) has engaged Raftelis for multiple projects since 2016. Raftelis has been PWSA’s primary rate and financial consultant since 2016. During that first year’s engagement, Raftelis developed a brand new comprehensive long-term financial plan and supporting model. PWSA engaged Raftelis to serve as Interim Finance Director for six months during a transition period for the Authority. Raftelis is now assisting PWSA to implement elements of the Compliance and Organizational Plan. Another recent activity is the development and implementation of a stormwater utility and fee.

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