Process Improvement and Innovation | December 12-15, 2023
Early bird pricing through October 31, 2023. Registration ends November 22, 2023.
Local governments and utilities have unique training needs that are specific to the programs and services they deliver. They need employees that have a wide array of leadership, analytic, and problem-solving competencies to address the issues and challenges associated with providing high-quality and equitable services for their communities’ current and evolving needs.
The Raftelis Performance Academy is experienced in developing tailored learning and development programs that help meet these needs. Examples of the types of topics and skills we have developed learning opportunities around include:
Leadership | Performance Management | Process Improvement and Innovation | Strategic Communication |
Organizational culture | Strategic planning | Improving customer service | Assessing existing strategies |
Recruitment and retention | Effective work planning | Developing efficient workflows | Building strategic communications plans |
Building a positive work environment | Performance measurement | Process mapping | Media training |
Change management | Data-driven decision making | Using technology to improve business processes | Crisis and risk communication |
Diversity, equity, and inclusion | Effective Utility Management | Innovation and disruption | Community engagement |
Our instructors and curriculum designers are seasoned industry professionals, with years of experience serving the utility and local government sectors. They bring industry best practices and dynamic content together to engage participants in meaningful and enjoyable experiences.
Learning and development opportunities can be developed that meet the needs of individuals as they progress throughout their careers:
The Raftelis Performance Academy grants Continuing Education Units (CEUs) at a rate of 1 CEU for every 10 contact hours of training. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization to receive credit.