Expand your leadership skills and enhance your organization’s performance at the Raftelis Performance Academy. The Academy is the only leadership development, performance improvement, and innovation training program in the country that is specifically designed to meet the unique needs of local governments and utilities. The opportunities we offer in-person at our state-of-the-art training center located in Cincinnati or delivered onsite at your facility are aimed at developing high-performing leaders, driving process improvement, and fostering innovation in your organizations while addressing equity and inclusion concerns.
For more information on course offerings please contact Jennifer Teal at firstname.lastname@example.org.
Process Improvement and Innovation | December 12-15, 2023
Early bird pricing through October 31, 2023. Registration ends November 22, 2023.
Local governments and utilities have unique training needs that are specific to the programs and services they deliver. They need employees that have a wide array of leadership, analytic, and problem-solving competencies to address the issues and challenges associated with providing high-quality and equitable services for their communities’ current and evolving needs.
The Raftelis Performance Academy is experienced in developing tailored learning and development programs that help meet these needs. Examples of the types of topics and skills we have developed learning opportunities around include:
Process Improvement and Innovation
Improving customer service
Assessing existing strategies
Recruitment and retention
Effective work planning
Developing efficient workflows
Building strategic communications plans
Building a positive work environment
Data-driven decision making
Using technology to improve business processes
Crisis and risk communication
Diversity, equity, and inclusion
Effective Utility Management
Innovation and disruption
Our instructors and curriculum designers are seasoned industry professionals, with years of experience serving the utility and local government sectors. They bring industry best practices and dynamic content together to engage participants in meaningful and enjoyable experiences.
Learning and development opportunities can be developed that meet the needs of individuals as they progress throughout their careers:
The Raftelis Performance Academy grants Continuing Education Units (CEUs) at a rate of 1 CEU for every 10 contact hours of training. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization to receive credit.