Local governments and utilities have specific training requirements related to the programs and services they deliver. They need employees who have a wide array of leadership, analytical, and problem-solving competencies to effectively provide their communities with high-quality and equitable services.
The Raftelis Performance Academy (RPA) offers tailored learning and development programs to fulfill these demands. We provide in-person programs either onsite at your facility or at our state-of-the-art training center in Cincinnati.
Our instructors and curriculum designers are seasoned industry professionals with years of experience serving the utility and local government sectors. They bring industry best practices and dynamic content together to engage participants in meaningful and enjoyable experiences.
“I thoroughly enjoyed my experience in the Transformative Utility Leaders course. The course was very engaging. Over the course of four days I was never watching the clock and I did not think about checking my phone. The instructors were top notch and were very knowledgeable over a wide range of utility management. They shared their experiences related to the course material and bridged the gap between theory and practicality. Most of all the instructors engaged the participants in the course by creating a comfortable learning environment that allowed critical thinking, knowledge transfer, and professional growth.”
– RPA Attendee
RPA’s learning and development opportunities are designed to support individuals as they progress through their careers, including:
Learn and practice process improvement and innovation concepts and techniques that are rooted in the disciplines of Lean, Six Sigma, and Change Management and that are specifically tailored to the needs and challenges of utilities and local governments. Participants who complete the Process Improvement and Innovation course will be equipped to apply their new knowledge and skills immediately, and those who successfully complete the end-of-class clearing assessment will earn the RPA Process Improvement and Innovation Certification.
RPA designed its Transformative Local Government Leaders and Transformative Utility Leaders programs to invigorate existing and emerging leaders and immerse them in innovative industry-specific leadership thinking, visioning, communication, innovation, and organizational change management concepts. These programs use the power of collaboration to fast-track learning by using shared experiences, connection building, and information sharing.
This customizable program connects employees with the organization’s mission and values related to outstanding customer service. Participants explore the importance of outstanding customer service in the public sector, learn the attributes of outstanding customer service, and practice techniques for de-escalating difficult customer interactions.
Drawing on decades of professional facilitation expertise, RPA has designed the Effective Facilitation program to equip participants with the tools and knowledge necessary to plan and facilitate effective organizational and community meetings and encourage broad participation and engagement.
The Raftelis Performance Academy grants Continuing Education Units (CEUs) at a rate of 1 CEU for every 10 contact hours of training. It is the individual’s responsibility to contact the appropriate licensing or credentialing organization to receive credit.
