Today’s public agencies need strong analytical and technical resources to address the myriad of complex issues that they are facing. However, it is critical that utilities and public entities utilize the intangible skills that are key to achieving their goals – like communicating effectively with stakeholders, facilitating the exchange of ideas, maintaining efficient business processes, and gaining internal and external buy-in to successfully implement initiatives. For example, the most comprehensive water rate study is useless if the results are not effectively communicated to stakeholders to gain buy-in and adoption. Raftelis consultants understand the importance of this complimentary balance, and this is what we provide to our clients every day.
Raftelis collaborates with organizations to identify the financial policies, business processes, and customer rates and charges that promote financial integrity and the equitable recovery of costs to achieve the objectives of the organization and community.
From major governance or leadership changes to incremental performance improvements in business processes, Raftelis can help your organization identify needs, plan for the future, and implement positive changes.
Raftelis can assist utilities in planning IT improvements, gathering the best information available from their data and systems, improving information processes, and building custom tools to increase effectiveness across the organization.
Our services primarily focus on the areas of finance, organization, and technology; however, we listen to our clients to understand their unique needs and develop solutions that meet their specific objectives.