Raftelis offers a deep understanding of all of the elements of utility operation, gained through our work with more than 1,000 drinking water, clean water, stormwater, and solid waste utilities throughout North America. We help utilities improve their financial foundation while minimizing the impact on the people that rely on their services; enhance organizational performance; identify top talent; establish strategic plans; use technology to provide and convey data-driven insights; and tell an organization’s story in a compelling, concise way.
The strategic planning process can be a big step for many organizations, but oftentimes we find the greater challenge to be the implementation process. Here we share the story of the Sewerage and Water Board of New Orleans’ journey with strategic plan development and implementation and offer recommendations for you to use in your own organization.
The record high inflation in recent years is no secret. Water utilities have certainly not been spared, with inflationary impacts reverberating through their operating and capital budgets. To gain a better understanding of the impact of high inflation on water utilities, we dove into the AMWA INSIGHT Survey for answers.
Since 2014, Raftelis has been engaged by Philadelphia Water Department (PWD) on a long-term contract to provide financial and management consulting services. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case. Raftelis was also engaged by PWD to provide program recommendations and assist in the implementation and rollout of the Tiered Assistance Program (TAP) plan. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case.
