Raftelis offers a deep understanding of all of the elements of utility operation, gained through our work with more than 1,000 drinking water, clean water, stormwater, and solid waste utilities throughout North America. We help utilities improve their financial foundation while minimizing the impact on the people that rely on their services; enhance organizational performance; identify top talent; establish strategic plans; use technology to provide and convey data-driven insights; and tell an organization’s story in a compelling, concise way.
In today’s electric utility industry, stability is replaced by a landscape defined by uncertainty and change. Utilities’ ability to pivot and adjust is paramount, as is understanding what got us here in the first place.
Benchmarking can be a valuable tool for organizational improvement as you compare your agency’s performance with your peers. However, it’s important to look beyond just “how much” and make sure you also understand the “why.”
Since 2014, Raftelis has been engaged by Philadelphia Water Department (PWD) on a long-term contract to provide financial and management consulting services. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case. Raftelis was also engaged by PWD to provide program recommendations and assist in the implementation and rollout of the Tiered Assistance Program (TAP) plan. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case.
