insight
What does process improvement really look like in local government?
We’re breaking down what organizational assessment actually means and why effective process improvement is about more than just flowcharts and checklists.
Local governments and utilities face an evolving array of challenges. Demands from residents, customers, and other stakeholders are also evolving and increasing and addressing these challenges requires having the right plans, people, and processes. Our management consulting services support this need with strategic planning and organizational assessment and optimization. Functioning better, more efficiently, and more effectively takes vision, direction, values, goals, and commitment from every employee at every level. We help evaluate your current operations, analyze your use of best practices, and make recommendations for improving your organization’s performance.
We’re breaking down what organizational assessment actually means and why effective process improvement is about more than just flowcharts and checklists.
The challenge: Utilities and local governments are tasked with delivering high-quality services to customers and residents while navigating difficult workforce expectations, high vacancy rates, and frequent turnover. The solution: Bolster retention and attract new talent by prioritizing professional development opportunities for your staff. They must invest in training and developing their workforce, focus on succession planning, and provide opportunities for their staff to grow and explore leadership opportunities.
High turnover is a growing concern, which is why it is key to strengthen your finance department to ensure its long-term success. There are strategies for retaining and developing your team, creating a supportive environment, and providing the necessary resources to help your team thrive.