Local governments and utilities face an evolving array of challenges. Demands from residents, customers, and other stakeholders are also evolving and increasing and addressing these challenges requires having the right plans, people and processes. Our management consulting services support this need with strategic planning, executive search and organizational assessment and optimization. Functioning better, more efficiently, and more effectively takes vision, direction, values, goals, and commitment from every employee at every level. We help evaluate your current operations, analyze your use of best practices, and make recommendations for improving your organization’s performance.
The challenge: Utilities and local governments are tasked with delivering high-quality services to customers and residents while navigating difficult workforce expectations, high vacancy rates, and frequent turnover. The solution: Bolster retention and attract new talent by prioritizing professional development opportunities for your staff.
Benchmarking can be a valuable tool for organizational improvement as you compare your agency’s performance with your peers. However, it’s important to look beyond just “how much” and make sure you also understand the “why.”
Raftelis assisted the City of Charleston (the City) with a city-wide organizational assessment and process improvement evaluation of City departments.
