Organizational and operational assessments

The people who rely on your organization want responsive, high-performing public services, without substantial increases to costs. Producing value for each dollar spent is imperative. Raftelis helps local governments and utilities to structure, assess, and optimize their organizational resources to meet the expectations of residents, businesses, and customers. We evaluate and maximize operations at every level of an organization, from a single department to the organization as a whole.

Organized and Optimized

Local governments and utilities that are optimally staffed and structured are best positioned to provide high-quality, cost-effective services. There are many proven models for providing public services—from traditional municipal structures to public-private partnerships. There is an equally diverse number of management and governance approaches. We work collaboratively with local governments and utilities to sort through the options and identify the right changes for each organization’s unique context.

Assessing the Situation

To understand your organization’s needs, it’s helpful to have an outside perspective. Raftelis’ team of former city, county, and utility managers; department directors; and subject matter experts engage with local governments and utilities to learn what makes them different and understand their culture and people, and their operational challenges. Our team examines available resources and productivity measures, to help you determine how best to meet service level expectations. We learn a lot about your organization through this process, and so will you. We can then leverage these opportunities and strengths to enhance organizational performance.

Making Recommendations a Reality

You need the buy-in of residents, customers, employees, and other stakeholders as you adopt new approaches and begin new initiatives, and how you consult and communicate with them is critical. Raftelis can bring an array of effective approaches to engage your stakeholders to enhance relationships that will improve your organization.

Our actionable recommendations are developed based on priority, cost benefit, and ease of implementation. In addition, methods for implementation are suggested, with consideration for change management practices and operating environment limitations (laws, unions, budgets, service levels, etc.). We then work with you to manage the implementation of these recommendations and to track progress toward making them a reality.