Wake County

Raleigh, North Carolina, United States

Wake County (County) retained Raftelis (previously The Novak Consulting Group) to conduct an employee engagement assessment of the Human Services Department (Department). The process included an extensive survey that yielded a nearly 90% response rate and a series of employee focus group sessions to delve deeper into engagement, satisfaction, and organizational culture issues. The process resulted in the identification of key drivers of employee engagement, unique to the Human Services Department. Specific action steps were then developed to improve engagement in each of these areas and incorporated into the Department’s new strategic plan. In 2019, we completed a reassessment to gauge progress since the initial survey.

Subsequently, the firm returned in 2016 to conduct a cultural assessment of the EMS department. New leadership and questions about the work culture prompted the engagement. Detailed analysis of an employee survey with 91% return rate resulted in identification of a series of key focus areas and recommendations to improve the overall culture. In 2017, the firm returned for a gender wage gap survey, and in 2019 we were hired to reassess the Human Services Department to gauge progress made toward implementation of prior recommendations.