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Continuous improvement – beyond the buzzwords

Many local governments and utilities strive for continuous improvement, but what does this really mean and how do you achieve it? Read on for five lessons we’ve learned while helping clients successfully incorporate continuous improvement into their culture.
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Great, you have a stormwater utility! Now, what?

Most stormwater system managers will agree their job is a strange combination of a firefighter and a juggler. A firefighter in that each day can bring an emergency that consumes time and resources; a juggler in that they must manage a host of challenges and competing priorities within a limited budget.

The best time to start talking about biosolids is now

We can all agree that biosolids aren’t the easiest thing to communicate. And recent news about PFAS in biosolids may have you hesitating. But that’s the wrong thing to do now. Communicating first and frequently is the key to dispelling myths and fears.

Incorporating public service values in process improvement and innovation training

Local governments and utilities are often called upon to do more with less. By cutting costs and streamlining processes, are you inadvertently also cutting service levels for some members of your community? Jen Teal talks about best practices for equitable and inclusive process improvement.

Applying equity to your engagement

We know engaging marginalized communities is essential, and when done well it leads to better decision-making, empowered community members, and stronger ties between the local government and the people it serves. Engaging marginalized communities means listening first, and then developing a comprehensive plan that is adaptable and flexible.

Keys to recruiting to reflect the communities we serve

Competition for top talent is at an all-time high, making it even harder to find not just great people, but great people who reflect and value the communities we serve. Our executive recruitment team offers some tips for how to re-think you recruitment methods to attract the kind of diverse talent you are seeking.

Using better data to update rate structures

Stormwater management costs are soaring and you may be grappling with how to generate the revenue you need to cover your increased costs. Having better data is the key.

Webinar: Making sound decisions in uncertain financial times

Thank you for attending our webinar where we discussed the uncertainty in the economy and how you can understand these risks and develop strategies to mitigate those risks, especially as it relates to your general fund. We greatly appreciate you attending and please reach out to us if you’d like to discuss further.

Risky business: Communicating context about PFAS

EPA’s latest health advisories on PFAS were created to protect public health, but the news may seem scary to some. Clear communication is key to alleviating fear and building trust.

Designing water conservation campaigns that aren’t all wet

At this stage of the pandemic, you may have heard of mask fatigue, but have you heard of drought fatigue? Same idea. If you ask people to do the same seemingly temporary thing over too much time, you may lose them. Here are some ways to get people to conserve water for the long haul.

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