Employees value professional development and training. This was a common theme our Organizational Excellence team heard while examining employee morale and organizational culture for several organizations over the summer.
To uncover this theme and many others, we convened dozens of focus groups and individual interviews, speaking with hundreds of employees from diverse public sector employers. Across organizations, staff said that they wanted their organizations to do more to support their professional growth, build their job-related skills, and enhance their leadership skills through expanded training and development opportunities.
This is a difficult time for utilities and local governments. While the need to deliver high quality services to customers and residents has never stopped, changing workforce expectations and the Great Resignation have created organizational challenges, including recruiting and retaining qualified and motivated staff to deliver those services. Many organizations that we partner with are experiencing record-high vacancy rates, limited candidate pools for open positions, and frequent turnover.
There are several common arguments for why training and development investments are not prioritized. However, in today’s environment, it is more important than ever to rethink these assumptions and consider the value proposition that training and development bring to an organization. The infographic below highlights several frequent arguments against investment in training and development that we hear and the reality of today’s operating environment for utility and local government organizations.
 Society for Human Resources Management. 2022 Workforce Learning and Development Trends Research Report. https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents.pdf
Use promo code THINKTANK23 to receive 10% off the next in-person Raftelis Performance Academy program: Process Improvement and Innovation, December 12–15 at our Cincinnati training facility. The Process Improvement and Innovation course is designed to equip utility and local government staff with specially tailored tools and techniques from the Lean, Six Sigma, and Change Management disciplines to improve operations and solve organizational issues without the jargon.
Through a mix of direct instruction and hands-on activities, participants learn and apply process improvement skills and tools such as root-cause analysis, gap analysis, process mapping, and addressing equity in process improvement. Innovation concepts and tools will include creative problem-solving techniques such as behavioral insights, and “yes, and” thinking.
For more information or to register, click here.