Introducing the Low Income Household Water Assistance Program
Introducing the Low Income Household Water Assistance Program (LIHWAP) – what’s next for water and wastewater utilities?
For many years, water and wastewater services were out of sight. However, in recent years rising rates and affordability concerns, increasing capital costs for the repair and replacement of aging infrastructure, climate chance, drought, and water quality regulations have all brought water and wastewater to the forefront of the public eye. Today’s drinking water and clean water utilities must meet these challenges while providing high quality services at an affordable price, meeting customer service level expectations, and maintaining the financial sustainability of the organization. We help utilities navigate these challenges under the increased attention and scrutiny of a more informed, active, and vocal community.
Introducing the Low Income Household Water Assistance Program (LIHWAP) – what’s next for water and wastewater utilities?
Significant numbers of water customers have not paid their bills for months, and some for more than a year. Now there is more than $1 billion in aid coming to help these customers balance their accounts, but utilities will need to advocate for and connect to this assistance.
Check out the recording of this webinar as we share real utility examples and hear how we’ve uncovered billing system issues, major process gaps in data entry, and even employee fraud. In this webinar, Raftelis’ Keith Readling, Chris McPhee, Jennifer Tavantzis, and Katie Cromwell will show you how a deep dive into your data can result in higher revenue for the utility, a better customer experience, and the answers you are seeking.