Raftelis assists these municipal energy utilities with cost-of-service analysis and rate design, infrastructure and capital investment planning, strategic plan facilitation and development, operational performance assessments, organizational and staffing design, and communication and engagement plans.
Our Capabilities and Offerings
Cost of service analysis and rate design
There has never been a more critical time for electric and natural gas utilities to remain current with financial planning, understand the cost of service, and stay up to date with the latest rate designs. Infrastructure needs, environmental regulations, changing power markets, and economic development initiatives are just a few of the drivers that necessitate consideration of numerous changes in utility ratemaking. At Raftelis, our cost of service and rate design methodology begins with understanding your strategic objectives. We combine a depth of knowledge in rate making with the financial acumen needed to create a sound financial plan for the utility, addressing the equity and other considerations of customers and stakeholders.
Infrastructure and capital investment planning
For electric and natural gas utilities, the need to invest in new assets, replace existing infrastructure, and perform other capital projects can be never-ending. Modernizing generation, expanding the distribution system, implementing the latest technology, and remaining current with facility needs all create demands for capital investment. Despite its importance, utilities often lack the processes, structure, and technology required to ensure adequate capital planning and delivery. Raftelis can help your organization with this critical segment of the business. Our consultants understand asset management and replacement, as well as how infrastructure needs impact cash and financing requirements.

Strategic plan facilitation and development
A well-crafted strategic plan considers and incorporates the financial, operating, and regulatory considerations of the utility into a clear set of goals and objectives to be achieved over a defined timeframe. To be effective, the strategic plan should create and communicate a clear vision for the utility’s leaders, workforce, as well as its customers and stakeholders who depend on it for their electricity and natural gas services. In support of your strategic planning initiative, Raftelis can conduct assessments of key planning topics, including environmental regulation, power and gas supply, workforce development, and other relevant considerations.
Operational performance assessments
Electric and natural gas utilities are continually challenged to improve operating performance across the organization while limiting cost impacts to customers. At Raftelis, we have a broad understanding of utility operations and the industry best practices that your organization needs to remain competitive in a fast-changing environment. Our experts apply proven methodologies to assess performance and identify opportunities for improvement through process redesign, procedure development, technology modernization, and organizational realignment.
Organization and staffing design
Raftelis can help you design and implement an organization that balances the operating capabilities and skills required with the demands for cost management and overall efficiency. Our organization and staffing design services support this need with strategic planning, organizational assessment, and optimization. Functioning better, more efficiently, and more effectively takes vision, direction, values, goals, and commitment from every employee at every level.
Communication and engagement plans
Raftelis collaborates with electricity and natural gas utility clients to develop customized communication and engagement plans that foster understanding and support for changes the public may encounter. With the numerous challenges facing municipal electric and natural gas utilities, it is crucial to communicate the value of the services being provided effectively. Now, more than ever, meaningful, deliberate, and strategic communication efforts can make the difference.
For more information on how we can help your utility, contact Steve Courtney at scourtney@raftelis.com.