Case Studies
City of Dallas
Raftelis completed a cost-of-service rate study for Dallas Water Utilities (DWU). Additionally, Raftelis has been engaged by the City to study and implement a stormwater rate structure change.
A great deal of value can be uncovered by mapping current business processes as they exist within your organization and comparing these processes to industry best practices. Process maps can uncover minor disconnects in communication or understanding that may result in lost time or revenue. We have worked closely with local government and utility staff at all levels to understand how jobs are performed on a daily and annual basis. By interviewing staff and understanding their needs and challenges, we can suggest holistic modifications to processes to improve individual and organizational effectiveness.
Raftelis completed a cost-of-service rate study for Dallas Water Utilities (DWU). Additionally, Raftelis has been engaged by the City to study and implement a stormwater rate structure change.
Since 2014, Raftelis has been engaged by Philadelphia Water Department (PWD) on a long-term contract to provide financial and management consulting services. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case. Raftelis was also engaged by PWD to provide program recommendations and assist in the implementation and rollout of the Tiered Assistance Program (TAP) plan. PWD engaged Raftelis to review their customer information system (CIS), billing processes, and data reporting in support of its 2015 rate case.
Since 2011, Raftelis has been working with Granville County, Person County, the Town of Butner, the City of Creedmoor, and the Town of Stem, some of which are Phase II communities and all of which are located in the watershed of Falls Lake, an impaired waterbody in central North Carolina.