Performance measurement and dashboarding

Local governments and utilities are all about continuous improvement, but to improve you must be able to measure and track performance. Raftelis helps these organizations establish performance measures and develops web-based performance-management dashboards to track performance metrics. Often used in conjunction with a strategic plan, these dashboards can focus on goal areas supported by dozens of key metrics.

Raftelis gathers requirements on the dashboard from local government or utility staff, develops and demonstrates a prototype, and then fully develops and deploys the dashboard. The performance dashboard displays the metrics with reference to individual targets, and color codes them according to how close to target the current metric is. Metric observations are stored in time series and historical information can be viewed for each metric. These dashboards can be used internally and externally to help an organization stay on track with strategic goals by visually identifying areas where improvement is needed.

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