insight
Taking control of your technology solutions
Is your IT department driving technology and business software decisions while you sit in the passenger seat? If so, it may be a bumpy ride. This three-step process can help you reclaim the wheel.
Many utilities struggle with fully leveraging the capabilities of their CIS and continue to perform workarounds using spreadsheets, paper forms, emails, and multiple data entries. Most utilities want to enhance their customer management program by streamlining these inefficient practices but don’t know where to start. Our experts help utilities solve their customer service, utility billing, and meter management issues. We identify numerous business process improvements and technology enhancements that streamline our client’s meter-to-cash processes, optimize call center operations, expand customer self-services, and improve field operations at reduced costs.
Is your IT department driving technology and business software decisions while you sit in the passenger seat? If so, it may be a bumpy ride. This three-step process can help you reclaim the wheel.
The City of Tampa (City) needed a new software acquisition strategy, along with system selection and implementation support services for the successful procurement and implementation of its new customer management solution. We began by defining the City’s software acquisition strategy, which involved the requisite resource planning, clarifying the specific products, integrations, and services to be acquired, and defining the individual roles and project decision process. Our system selection efforts included process definition, detailed business and technical requirements gathering, and assisting the City with the RFP development, software vendor evaluation, and vendor contract negotiations for the four applications.
Resiliency isn’t just about preparing for the next big weather event. It’s ensuring your utility is prepared to weather any kind of storm, be it climate change, economic downturn, or shifting workforce demographics. Learn how strategic planning helps build resiliency within an organization.