Customer management technology services

For utilities to meet increasing customer demands, they must effectively manage their customer services and billing operations. Optimizing these services requires a modern customer information system (CIS), mobile workforce management, improved meter management practices, enhanced customer communication channels, and streamlined workflows to eliminate manual inputs and redundancies. As your partner, we can help you improve your billing practices and customer services, leading to optimized business processes.

Customer Service and Utility Billing

Many utilities struggle with fully leveraging the capabilities of their CIS and continue to perform workarounds using spreadsheets, paper forms, emails, and multiple data entries. Most utilities want to enhance their customer management program by streamlining these inefficient practices but don’t know where to start. Our experts help utilities solve their customer service, utility billing, and meter management issues. We identify numerous business process improvements and technology enhancements that streamline our client’s meter-to-cash processes, optimize call center operations, expand customer self-services, and improve field operations at reduced costs.

Technology Capabilities
All Capabilities