We are extremely knowledgeable about a broad range of local government and utility issues, projects, and programs. In addition to fact sheets, brochures, newsletter articles, web copy and video scripts, we are adept at developing messaging, talking points, and briefing materials that can be used to support regulatory and policymaker efforts. We regularly develop technical materials suitable for trade journals, white papers, and training manuals, as well as presentation materials for conferences, seminars, workshops, and special events.
The year 2020 marked the 50th anniversary of the National Association of Clean Water Agencies (NACWA). Raftelis was chosen to support NACWA in its celebration by capturing its accomplishments over the last 50 years in a National Record of Achievement.
Raftelis has assisted Charlotte Water since 1994 on various water and sewer financial planning and rate assignments. Raftelis was engaged to facilitate Charlotte Water’s strategic plan through an inclusive process that was designed to build on and amplify the voices of its customers, through listening and public engagement sessions; its region, through interviews with each of the municipalities served by the utility; and its employees, through focus groups, interviews, a survey, and active participation in different aspects of the process.
With an uncertain future and, in many cases, declining revenue, it’s hard to know what to say to customers at a time like this. On this webinar, hear from two utility communicators, Sam Coppels of Daphne Utilities in Alabama and Leslie Payne of Sweetwater Authority in California, who will share their storytelling experiences and strategies to connect with customers on rates and payments, and build a sense of “we”.
