When done effectively, risk communication puts risk in context without trivializing it. Risk communication comes into play during situations where there is a real or perceived risk to public health, economic well-being, property values, or the environment. Our team can bring their direct experience as media spokespersons and crisis managers to you, and we can help prepare you as well. Although no crisis can be anticipated, having a well-developed and well-practiced crisis communication plan can help give your staff a leg-up when the inevitable happens. We can help you develop a crisis communication plan and design and run exercises with your team to practice how to respond to a crisis.
Raftelis developed Trending in an Instant, A Risk Communications Guide for the American Water Works Association to use as training and guidance to help utilities enhance their ability to communicate effectively when they find themselves unexpectedly in the traditional and social media spotlight.
Daphne Utilities hired Raftelis to provide reputation and issues management, strategic communications services, crisis communications, and media training to help them build capacity for enhanced communication and community engagement long term.
Water Environment Federation hired Raftelis to develop a communication toolkit to help wastewater agencies communicate confidently about biosolids.
