Raftelis has assisted Charlotte Water (formerly Charlotte-Mecklenburg Utilities) since 1994 on various water and sewer financial planning and rate assignments. We developed one of the first rate models used by Charlotte Water to update rates and assist with financial planning. In addition, over the past several decades, we have assisted Charlotte Water in implementing a number of revisions to its water and wastewater rate structure, including the following:
Throughout these rate updates, our team examined many different rate approaches, calculated the costs and impacts of implementing them, and participated in meetings with staff, the client’s Advisory Council, and the public to discuss the new recommended approaches. Raftelis facilitated a public input process by forming a stakeholder advisory group that consisted of representatives of residential customers in various neighborhoods across the service areas, as well as business representatives from the community. We conducted more than 15 public and stakeholder meetings to obtain customer feedback pertaining to the rate structure. We assisted Charlotte Water in obtaining Council approval for a modified rate structure methodology that included an enhanced lifeline rate, water conservation incentives, and sewer billing based on average winter consumption. Additionally, Raftelis has assisted Charlotte Water in performing risk analysis on its revenue stream, assisted with rate modeling, analyses, results, professional recommendations, public outreach and communications support, presentations to stakeholder advisory groups, and subcommittees of City Council. We have fostered a strong working relationship with Charlotte Water staff and have successfully delivered on our engagements.