Building financial capacity: Restructuring workload and performance management

The Finance Department of the City of Milton, Washington is responsible for critical services that keep the municipality functioning, including financial planning, budgeting, reporting, and the overall stewardship of the City’s financial resources. To ensure these duties were handled effectively amidst growing workload demands, the City required an organizational assessment of the department. 

We conducted an in-depth evaluation of the Finance Department's staffing levels, workload distribution, and financial management practices. Through comprehensive staff interviews and a rigorous analysis of operational and budget data, the project team evaluated exactly how financial services were being delivered across the organization. This analysis highlighted specific opportunities to improve both efficiency and capacity. 

To help the Department meet its growing workload demands, we provided recommendations focused on clarifying staff roles and strengthening internal processes. By improving performance management practices and ensuring adequate staffing resources are in place, the City of Milton is better equipped to steward its financial resources effectively. 

For more information, contact us.