The people who rely on your organization want responsive, high-performing public services, without substantial increases in costs.
Producing value for each dollar spent is imperative. Raftelis helps local governments and utilities to structure, assess, and optimize their organizational resources to meet the expectations of residents, businesses, and customers. We evaluate and optimize operations at every level of an organization, from individual departments to the organization as a whole.

Organized and optimized
Local governments and utilities that are optimally staffed and structured are best positioned to provide high-quality, cost-effective services. There are many proven models for providing public services, and there is an equally diverse number of management and governance approaches. We work collaboratively with local governments and utilities to evaluate the options and identify the most suitable changes for each organization’s unique context.
Assessing the situation
To understand your organization’s needs, it’s helpful to have an outside perspective. Raftelis’ team of former city, county, and utility managers, department directors, and subject matter experts engage with local governments and utilities to learn what makes them different and understand their culture and people, and their operational challenges. Our team examines available resources and productivity measures to help you determine how best to meet service level expectations. We learn a lot about your organization through this process, and so will you. We can then leverage these opportunities and strengths to enhance organizational performance.
Making recommendations a reality
You need the buy-in of residents, customers, employees, and other stakeholders as you adopt new approaches and begin new initiatives, and how you consult and communicate with them is critical. Raftelis can bring an array of practical approaches to engage your stakeholders to enhance relationships that will improve your organization.
Our actionable recommendations are developed based on priority, cost-benefit, and ease of implementation. In addition, methods for implementation are suggested, with consideration for change management practices and operating environment limitations (laws, unions, budgets, service levels, etc.). We then work with you to manage the implementation of these recommendations and to track progress toward making them a reality.

Our team of former public sector leaders works side by side with your staff to gain a true insider’s perspective on your organization’s culture and challenges. We move beyond standard metrics to perform a holistic assessment of your people and processes, creating a practical roadmap that empowers your organization to thrive.
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Organizational assessment