75% of utilities lack formal AI governance, yet staff are already using AI tools—often without clear guidance on what's acceptable and what puts critical infrastructure or customer data at risk.
This shadow AI usage creates security vulnerabilities, compliance risks, and inconsistent practices across your organization.
Our AI use policy development service provides you with a utility-specific policy framework that addresses your unique requirements: critical infrastructure protection, public records laws, customer data stewardship, and public accountability.
We start with a utility sector template based on peer utilities, then work collaboratively with your IT, legal, and leadership teams to customize it for your specific security posture, technology environment, and organizational culture. The result is a practical, implementable policy that your staff can actually understand and follow, with clear guidance on approved tools, prohibited uses, data classification, and security requirements. Just as importantly, we help you develop the rollout strategy and communications to ensure adoption, not just compliance.
This service is ideal for utilities:
Starting with a proven utility-sector template, we collaboratively customize the framework to align with your specific security posture, public records laws, and critical infrastructure protections. We conclude the process by delivering a board-ready policy, a clear data classification matrix, and a comprehensive rollout strategy to immediately mitigate risk from "shadow AI" and establish secure, approved practices.
Director of Strategic Communications
Chief Technology Officer
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Artificial Intelligence (AI)
