We hear it often: something feels off. Perhaps wastewater rate increases haven’t yielded the expected revenue, or social media is buzzing with customer complaints about billing inconsistencies.
Maybe you suspect a segment of your service area isn’t being billed for stormwater at all. Whatever the symptom, the root cause is often the same: bad data leads to flawed information, lost revenue, and poor decision-making.
At Raftelis, we bridge the gap between billing policies and technical implementation.
We combine our knowledge of water, sewer, electric, and stormwater utility rate structures with technical expertise in data analysis, billing systems, and GIS, providing important context for these assessments. We have worked with clients to resolve failed billing system conversions, identify billing system issues, and uncover data entry process gaps.
Taking a deep dive into your data can yield higher revenue for the utility, a better customer experience, and the answers you need.
We begin by diagnosing the root cause of your billing inconsistencies, bridging the gap between your established billing policies and their technical implementation. By combining deep knowledge of utility rate structures with technical expertise in data analysis, billing systems, and GIS, we conduct a rigorous assessment to uncover billing system issues and data entry process gaps.
Chief Technology Officer
Senior Manager
Executive Vice President
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