Lehigh County Authority

Allentown, Pennsylvania, United States

Transforming Lehigh County Authority

Lehigh County Authority, PA (LCA) is almost unrecognizable from the utility it was just 10 years ago. New leadership, the addition of the City of Allentown’s water systems, an expanded board, and nearly quintupling the number of employees mean LCA has proven it can adapt, flex, and grow to meet the needs of its customers. Today, LCA provides services to 17 municipalities in two counties and faces many of the challenges that are common to other utilities. However, rapid change meant the merging of legacy processes and internal structures and a need to propel the organization forward to achieve next-level performance.

LCA partnered with Raftelis to develop a new 5-year strategic plan that considers both its present circumstances and its future goals and will serve as a blueprint for decision-making moving forward. It contains a vision, mission statement, values, and priorities that address LCA’s current challenges and help ensure continued success in operations and the management of resources and assets. Input from Board Directors, staff, and community stakeholders provided valuable context to establish the future direction of LCA. Recognizing that strategic plans can fail if they aren’t prioritized in the organization, the LCA leadership team also worked with Raftelis to establish an implementation plan for the first year complete with metrics that are designed to show action and progress.