Case Studies

City of Tampa

The City of Tampa (City) needed a new software acquisition strategy, along with system selection and implementation support services for the successful procurement and implementation of its new customer management solution. We began by defining the City’s software acquisition strategy, which involved the requisite resource planning, clarifying the specific products, integrations, and services to be acquired, and defining the individual roles and project decision process. Our system selection efforts included process definition, detailed business and technical requirements gathering, and assisting the City with the RFP development, software vendor evaluation, and vendor contract negotiations for the four applications.