City of Austin
Raftelis has assisted the City of Austin and Austin Water with continuous improvement initiatives and a wide range of financial services.
The development review process is a regulatory process. Meeting the interests of each customer while ensuring the safety, standards, and quality of the community can be very challenging. Maintaining and developing a built environment that responds to the vision for your community requires rigor and discipline.
At the same time, you strive to provide exemplary customer service. We help you evaluate the overall effectiveness of the community development, planning, and development review functions to ensure they are meeting your community’s needs. We do this by conducting a quantitative assessment, as well as engagement with customers of the process and your staff, to develop a comprehensive understanding of your processes and make recommendations for improvement.